We here at Suitcases.co.uk have worked very hard to put in place efficient and reliable delivery services to ensure your satisfaction. See full details below.
| Delivery Area A (Majority of the UK) | Charge |
|---|---|
| Next Day Delivery (Greater than £30) | FREE |
| Next Day Delivery (Less than £30) | £2.99 |
| Saturday Delivery (Order Before 3pm) | £9.95 |
| Delivery Area B Standard 3 - 5 Working Days* | Charge |
|---|---|
| PO30 - PO39, PO40 - PO41, TR21 - TR25, AB31 - AB38, AB41 - AB56, BT, IV1 - IV3, IV4, IV40, IV5, IV52 - IV54, IV6 - IV9, PA21 - PA29, PA30 - PA38, PH10 - PH19, PH20 - PH26, PH30 - PH31, PH4, PH40 - PH41, PH49, PH5, PH50, PH6 - PH9, GY (Guernsey), HS, IM (Isle of Man), IV41 - IV49, IV51, IV55 - IV56, JE (Jersey), KA27 - KA28, KW1 - KW9, PA20, PA41 - PA49, PA60 - PA69, PA70 - PA78, PH42 - PH44, ZE. | Additional charges may be applied |
Please note: The map shown on the left is a visual estimate of delivery charges. For accurate information regarding shipping information please see the table above.
More Delivery Info
Here are some more things to keep in mind while ordering with us:
- The delivery cut off time to receive your order the Next Working Day is 4.00pm.
- If you choose Next Working Day Delivery after 4.00pm your order will be dispatched the next working day e.g. an order placed at 9:00pm on Tuesday will be delivered on Thursday.
- If you place an order over the weekend on a Next Working Day Delivery your order will be dispatched the Next Working Day e.g. an order placed on Saturday or Sunday will be delivered on Tuesday.
- If you choose Saturday Delivery, the delivery cut off is 3.00pm on a Friday.
We here at Suitcases.co.uk take pride in every order we receive and will try our best to fulfil it to the best of our abilities and will assist you every step of the way with our friendly sales team. For Next Working Day Delivery ensure you complete your order before 4pm, Please note the delivery will made on the Next Business Working Day this excludes Bank Holidays!
Failed Deliveries
If our couriers cannot deliver the item because nobody is present at the address, they will leave a card. Delivery will then be attempted on two other occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for re-delivery.
Access
We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.
The same applies to vehicle access; we must be made aware of anything that may restrict access to large vehicles such as a low bridge or narrow lanes.
Working Day
A working day includes Monday through to Friday but excludes Bank Holidays.
Please note that compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.
We advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If your delivery address needs to be changed after the checkout procedure, please call us on 0117 330 2277 and we will get this changed for you, however this may affect the speed of delivery.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*Republic of Ireland Postcodes are unavailable for delivery for certain products. You can collect from our Warehouse if you would prefer. Please contact us for more information.